Support · Maigret / Jiuhong
Need help? Start here.
Email maigret@txyou.com. You can contact us directly about a purchase, a result or your data. Diagnostics are optional.
If your device has no mail app, copy maigret@txyou.com into your preferred email service.
Paid access did not unlock
- Open Maigret’s purchase screen and use Restore Purchases. Apple may ask you to authenticate.
- Check the Apple Account used for Media & Purchases and Apple’s subscription settings. It must be the account that purchased the product.
- If access remains locked, email us with your app version, device model, product name, approximate purchase time and a redacted screenshot if useful. Do not buy again just to fix access.
Do not send a password, cookie, complete receipt or full research report. In the upcoming 3.1 version, Support also provides a refresh-status action and a separate purchase-recovery guide.
Missing or unexpected results
A matching username is a lead, not proof of identity. Public websites may change, block requests or be unavailable. Verify a result on its original public page. You can tell us the affected website name and general issue without sending the searched username. The 3.1 preview adds clearer uncertainty and coverage information; the current 3.0 interface may use different labels.
Service notices
Current release: 3.0. Version 3.1 is in development. This page is support guidance, not a live uptime monitor. For a purchase or availability problem, email us. We do not need you to create a diagnostic ID before asking for help.
Common questions
I paid, but Pro is still locked. What should I do?
Use Restore Purchases in Maigret, then check that your Apple Account is the one used for the purchase and that the subscription is active. If access remains locked, email maigret@txyou.com. A diagnostic package is not required. Do not purchase again solely to troubleshoot.
Where do I cancel or request a refund?
Apple manages billing. Use Apple subscription settings to cancel renewal and reportaproblem.apple.com to request a refund. Cancellation and refunds are different actions, and Apple decides refund eligibility.
Are the 3.1 features available in my download?
No. The currently available version is 3.0. Version 3.1 is in development; its preview on this website describes upcoming features and may change before release.